ROUTINE
Everyday appointments ↗
Understand the right starting point.
AN ACCESSIBLE PATIENT JOURNEY STUDY
Find your way
to clearer care.
When people need care, the website should help them find the right information without stress. Clear services, practical visit guidance and accessible pathways come first.
Explore the services
WHAT DO YOU NEED?
03 / THE POINT OF VIEW
Information first.
Less uncertainty.
A real practice should publish verified address, opening hours, step-free access, booking channels and response times. This study intentionally has none of those real-world contact details.
Explore the thinking ↗